Description

JOB FUNCTION:

Responsible for greeting all customers/patients, collecting and documenting correct demographics and billing information, and maintaining an orderly flow of patients through the waiting areas. Performs other duties as assigned.

ADDITIONAL JOB DUTIES:

• Secure and obtain accurate patient demographics/financial information
• Verify patient insurance benefits as well as request co-pays, deductibles and co-insurance
• Cross-train in all registration areas, multi-tasking/organization skills are a must
• Excellent communication skills to interact with patients, family members and staff
• Adhere to work schedule and demonstrates flexibility to work any and all shifts
• Demonstrates positive attitude as well as ability to be a team player to promote and provide a positive patient experience
• Transition with shift relief and operate switch board functions
• Familiar with offices procedure and office machines
• Make copies of patient outpatient and inpatient packets as necessary

JOB QUALIFICATIONS:

Education:

• Two years hospital or clinical experience preferred
• High School Diploma or equivalent is required

Job Knowledge:

• Knowledge of all insurance payers
• Computer and office equipment knowledge

Skills:

• Communication skills
• Customer relation skills

Physical Demands:

• Ability to stand or sit for long periods of time
• Walking between departments and patient rooms

License:

• BLS/CPR certification is required
• CPI/MOAB certification is preferred

Confidentiality:

• Must adhere to HIPAA regulations according to Allen Parish Hospital Policy, and uphold the Privacy Act law and regulations.

Internal/External Contacts:

Internal: Nursing staff, Ancillary staff, APH staff

External: Patients/family members