Description

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details Posting Details Job TitlePatient Services Coordinator/UKHCRequisition NumberRE51677Working TitleDepartment NameH3180:Imaging ServicesWork LocationLexington, KYGrade Level07Salary Range$17.50-27.31/hourType of PositionStaffPosition Time Status Full-TimeRequired Education

HS

Click here for more information about equivalencies:https://hr.uky.edu/employment/working-uk/equivalenciesRequired Related Experience

5 yrs

Required License/Registration/CertificationNonePhysical RequirementsSitting at computer workstation for extended periods. Repetitive motion. Ability to lift <10lbs.ShiftDay shift. Monday through Friday; 7:30am 4:30pm or 8:00am 5:00pm.Job SummaryThe Department of Radiology seeks a Patient Services Coordinator to coordinate and schedule imaging appointments for current and new UKHC patients.

Duties include coordination of multiple appointments, ensuring all required information is received to correctly schedule and bill imaging studies, provide comprehensive prep information and directions accurately, ask all appropriate pre-screening questions and coordinate pre-appointment care, as needed.
This position requires experience in a high-volume call center environment as well as experience in an electronic scheduling system.
This is a fully remote position, but applicants must be able to commute to the University of Kentucky as needed.Skills / Knowledge / AbilitiesAttention to detail, computer literacy, and medical office registration and scheduling experience.Does this position have supervisory responsibilities? NoPreferred Education/ExperienceAssociate's degree plus four or more years related experience preferred. Customer service in a medical setting preferred.Deadline to Apply12/18/2025Our University CommunityWe value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * In a current or previous position that you have held as a call center representative, how many calls did you manage per day?
   • 0 to 30 Calls per Day.
   • 30 to 60 Calls per Day.
   • 60 to 90 Calls per Day.
   • 90 or more Calls per Day.
2. * Please choose the answer that best describes your paid employment experience with an electronic scheduling system such as WellSky, AdvancedMD, Five/9, EPIC, or an alternative healthcare related scheduling system.
   • 0 to 3 years
   • 3 years to 5 years
   • 5 years to 10 years
   • 10 years or more
3. * Describe a situation where you provided excellent customer service.

   (Open Ended Question)

4. * Please indicate which best represents your years of paid, full-time employment experience in a patient care setting.
   • None
   • More than 0, less than 1 year
   • More than 1 year, less than 2 years
   • More than 2 years, less than 3 years
   • More than 3 years
5. * This position requires that you work days, evenings, including some weekends. Are you able to meet the requirements of this position?
   • Yes
   • No
6. * Briefly describe any experience you have had working in a medical office or clinic. Provide details on the setting and your major responsibilities. Give a specific example.

   (Open Ended Question)

Applicant Documents
Required Documents

1. Cover Letter

Optional Documents

1. Resume

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