Description

Key Responsibilities

• Greet clients and patients in a professional, friendly, and efficient manner
• Manage a high volume of incoming phone calls, emails, and in-person inquiries
• Schedule appointments accurately and efficiently using veterinary practice management software
• Verify client and patient information, update medical records, and process payments
• Communicate clearly with veterinarians and technicians to ensure smooth patient flow
• Handle client concerns with empathy, professionalism, and appropriate escalation when needed
• Maintain a clean, organized front desk and lobby area
• Follow clinic protocols regarding medical records, confidentiality, and safety

Required Qualifications

• Previous experience in the field as a Veterinary Customer Service Representative, Veterinary Receptionist, or Veterinary Assistant (required)
• Ability to multitask and stay calm in a fast-paced, high-volume clinic environment
• Strong verbal and written communication skills
• Excellent customer service and conflict-resolution skills
• Familiarity with veterinary terminology and appointment types
• Proficiency with computers and veterinary PIMS (e.g., Avimark, Woofware, Cornerstone, eVet, etc.)

Preferred Qualifications

• Experience in a multi-doctor or emergency/high-volume clinic
• Knowledge of basic veterinary workflows and procedures
• Bilingual skills a plus

Schedule & Benefits

• Full-time position
• Competitive hourly pay: $19-$23/hour, based on experience
• Benefits may include health insurance, paid time off, employee pet discounts, and continuing education opportunities (if applicable)

Why Join Us

We are a dedicated, team-oriented veterinary practice committed to providing high-quality care to our patients and exceptional service to our clients. We value respect, collaboration, and professionalism in every role.

At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here's what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.