Description

Lutheran Social Services of the South, Inc. dba Upbring

Equal Employment Opportunity/M/F/disability/protected veteran status.


Compliance File Clerk TFC

US-TX-El Paso

Job ID: 2025-6897
Type: Regular Full-Time
# of Openings: 1
Category: Refugee Resettlement Shelters
Upbring

Overview

At Upbring, our team is united by a shared mission: to break the cycle of child abuse and advance the wellbeing of children, families and communities, empowering them to thrive. As servant-leaders, we lead by example, working passionately to create a brighter future for those we serve.  Every day, we strive to embody our core values: 

We are Warriors: Fierce, resilient, and courageous, we face challenges head-on with unwavering loyalty and passion.

We are Servants: We dedicate ourselves to serving others, empowering those around us to thrive.

We are Family: We work together as a supportive, caring community, creating a sense of belonging and strength.

Joining Upbring means becoming part of a family of passionate individuals who are fearless in their pursuit of lasting change. Together, we are making a difference, one life at a time. Your Mission in ActionThe Compliance/File Clerk is responsible for filing and auditing minor's case files, foster parent files, entering and maintaining information and data into the information systems, maintaining well organized program records and files in accordance with program filing and record keeping standards in accordance to the Office of Refugee and Resettlement (ORR) standards, Agency and licensing standards, and other federal, state, and local regulatory requirements.  

Responsibilities

• Regularly audit files to ensure correct placement, legibility, and other proper filing expectations according to program standards, ORR regulations, and other federal, state, and local regulatory requirements 
• Monitor and evaluate the filing process and make recommendations for improvement for file location, storage, space allocation, and/or the filing process 
• Maintain records and files to meet department and facility needs and compliance with regulatory requirements 
• Ensure confidently of all information documented in files; adhere to HIPPA regulations 
• Actively participate in the preparation and internal auditing of resident case files; ensure all case files are complete, include all the necessary paperwork, and meets ORR and other federal, state, and local regulatory requirements; report any discrepancies or deficiencies to management in a timely manner; provide suggestions for improvements with case file documentation and/or auditing  
• Develop and maintain positive working relationships with management and staff to ensure case files are completed, submitted, and stored in a manner that follows ORR regulations and other federal, state, and local regulatory requirement 

Qualifications



Minimum Qualifications

• High School diploma or equivalent  
• Must be 21 years of age or older per licensing requirements 
• Strong organizational and time management skills  
• Proficient use of Microsoft Word, Excel, and Outlook    

Preferred Qualifications

• Two (2) years of previous clerical or administrative experience  
• Prior compliance and/or internal company audit experience in a role like quality assurance 
• Ability to read and write in Spanish, highly preferred (based on service population and service area) 

Travel

• This position may be required to travel up to 20%

Perks at Upbring 

• Competitive PTO & paid holidays
• Health, dental, vision insurance & more 
• 403(b) Plan
• Employee Assistance Program 
• Discounted Gym Memberships 

Physical Demands & Work Conditions

• This position requires sitting and looking and using a computer for long periods of time 
• Position works in a child facility and has constant exposure to children 
• Position requires frequent standing, walking and time in units/cottages which are areas where children reside 
• Lift, push, pull, move up to 50 lbs.  
• May be required to apply safety intervention with youth that could weigh over 100 lbs. 

 The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus. Upbring is an Equal Employment Opportunity/AA Employer and does not discriminate on the basis of race, color, ancestry, religion, age, sex, sexual orientation, gender, pregnancy, marital status, national origin, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. 

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